1. Introduction
eSupply Canada Ltd. ("eSupply Canada", "we", "our", or "us") respects your privacy and is committed to protecting the personal information entrusted to us by our customers, suppliers, business partners, website visitors, and other individuals with whom we interact.
This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information when you:
- visit our websites;
- create an online account;
- purchase products or services from us;
- request quotations;
- communicate with us by email, telephone, online forms, or social media;
- participate in our affiliate platform;
- engage with us as a customer, supplier, government entity, contractor, or business partner; or
- otherwise interact with eSupply Canada.
Our objective is to collect only the personal information reasonably necessary to operate our business, provide our products and services, meet our contractual obligations, improve customer experience, and comply with applicable legal requirements.
We are committed to handling personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable federal and provincial privacy laws.
2. About eSupply Canada
eSupply Canada is an Indigenous-owned Canadian procurement and e-commerce company providing office supplies, industrial products, janitorial and sanitation products, office furniture, technology products, safety equipment, and related business solutions to organizations across Canada.
Our business operates through:
- our corporate e-commerce platform;
- business-to-business procurement services;
- government contracting and public sector procurement;
- supplier and manufacturer partnerships;
- national distribution and fulfillment providers;
- Indigenous and commercial affiliate storefronts operating on the eSupply Canada platform.
Because we operate nationally, personal information may be processed by authorized employees, service providers, logistics partners, and technology providers located inside or outside Canada.
3. Scope
This Privacy Policy applies to personal information collected through:
- www.esupplycanada.ca;
- affiliated websites owned or operated by eSupply Canada;
- customer portals;
- online ordering platforms;
- email communications;
- customer service interactions;
- quotations and procurement activities;
- supplier onboarding;
- affiliate applications;
- social media interactions where this Privacy Policy is referenced; and
- any other products or services that reference this Privacy Policy.
This Privacy Policy does not apply to:
- third-party websites that we do not own or control;
- third-party payment providers;
- suppliers' websites;
- manufacturers' websites;
- courier websites;
- government procurement portals;
- third-party software platforms that maintain their own privacy policies.
We encourage you to review the privacy policies of any third-party service you use.
4. Privacy Principles
eSupply Canada manages personal information according to the following principles:
- Accountability
- Transparency
- Limited Collection
- Appropriate Use
- Accuracy
- Security
- Individual Access
- Responsible Retention
We collect only the personal information reasonably necessary to operate our business and will not sell your personal information to third parties.
5. Definitions
Personal Information
"Personal information" means information about an identifiable individual, including information that can reasonably identify an individual either directly or indirectly.
Examples include:
- name;
- personal email address;
- personal telephone number;
- home or shipping address;
- payment information;
- IP address where it can reasonably identify an individual;
- account credentials;
- purchase history linked to an individual.
Personal information generally does not include business contact information collected solely in a professional or business capacity, such as:
- business name;
- job title;
- business email address;
- business telephone number;
- business mailing address.
6. Our Privacy Officer
eSupply Canada has designated a Privacy Officer responsible for overseeing our compliance with applicable privacy legislation and responding to privacy-related inquiries.
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Privacy Officer
eSupply Canada Ltd.
985 French Bay Road
Saugeen First Nation, Ontario N0H 2L0
Email: info@esupplycanada.ca
Telephone: (866) 559-2233
7. Information We Collect
The personal information we collect depends on the nature of your relationship with eSupply Canada and the products or services you request.
Information You Provide Directly
You may provide us with personal information when you:
- create an online account;
- request a quotation;
- place an order;
- complete online forms;
- subscribe to newsletters or marketing communications;
- apply to become an affiliate;
- participate in surveys or promotions;
- contact customer service;
- communicate with us by telephone, email, or social media.
Depending on the circumstances, this information may include:
- your name;
- company name;
- job title;
- business or personal mailing address;
- email address;
- telephone number;
- shipping and billing information;
- payment information;
- purchase history;
- account credentials;
- communications with our staff;
- information you voluntarily provide in correspondence.
Providing personal information is generally voluntary. However, if you choose not to provide certain information, we may be unable to establish an account, process an order, respond to an inquiry, or provide requested products or services.
Information Collected Automatically
When you visit our websites, we automatically collect certain technical information through cookies and similar technologies.
This information may include:
- IP address;
- browser type and version;
- operating system;
- device identifiers;
- pages visited;
- referring website;
- search terms used on our website;
- products viewed;
- time spent on pages;
- date and time of visits;
- approximate geographic location derived from your IP address;
- website performance information;
- diagnostic information.
This information helps us:
- maintain website security;
- improve website performance;
- understand customer behaviour;
- identify technical issues;
- enhance user experience;
- protect against fraud and unauthorized activity.
Where practical, we use aggregated or de-identified information for analytics and reporting.
Information Relating to Orders
When you purchase products or services from eSupply Canada, we collect information necessary to fulfill your order, including:
- customer account information;
- purchase history;
- shipping addresses;
- billing addresses;
- delivery instructions;
- transaction records;
- payment confirmations;
- customer service communications related to your order.
Payment card information is processed by our authorized payment processor. eSupply Canada does not store complete payment card numbers on its systems unless required for a specific business purpose and permitted by applicable law.
Information Relating to Business Customers
Because eSupply Canada primarily serves businesses, governments, Indigenous organizations, educational institutions, and other organizations, we frequently collect business contact information, including:
- employee names;
- business email addresses;
- business telephone numbers;
- job titles;
- department information;
- procurement contacts;
- billing contacts;
- shipping contacts.
Business contact information collected solely for business communications is generally not considered personal information under Canadian privacy legislation, although we protect it using appropriate safeguards.
Information Relating to Government Procurement
When participating in public procurement opportunities or administering government contracts, we may collect information relating to:
- authorized purchasers;
- procurement officials;
- contract administrators;
- financial contacts;
- project managers;
- designated representatives.
Such information is collected solely for procurement administration, contract performance, regulatory compliance, reporting obligations, and customer support.
Affiliate Platform Information
Individuals or organizations applying to participate in the eSupply Canada Affiliate Platform may provide additional information, including:
- organization information;
- business registration information;
- contact information;
- banking information for commission payments;
- tax information where required;
- website information;
- branding materials;
- marketing preferences.
Where affiliates operate branded storefronts using the eSupply Canada platform, eSupply Canada may process customer information on behalf of affiliates to facilitate order processing, customer service, payment processing, fulfillment, reporting, and commission administration.
Affiliates are responsible for complying with applicable privacy laws regarding any personal information they independently collect outside the eSupply Canada platform.
8. How We Collect Information
We collect information through a variety of methods.
Information You Provide
We collect information directly when you:
- submit online forms;
- create an account;
- request pricing;
- purchase products;
- communicate with our staff;
- subscribe to communications;
- register for webinars or events;
- participate in promotions.
Information Collected Automatically
We collect certain information automatically through technologies including:
- cookies;
- analytics tools;
- server logs;
- security monitoring systems;
- website performance tools.
These technologies help us understand website usage, improve functionality, maintain security, and enhance customer experience.
Information from Third Parties
We may receive information from trusted third parties, including:
- payment processors;
- logistics providers;
- shipping carriers;
- fraud prevention providers;
- analytics providers;
- marketing service providers;
- public procurement portals;
- publicly available business directories;
- supplier and manufacturer partners.
We collect such information only where permitted by law and where reasonably necessary to provide our products and services.
9. Cookies and Analytics
Our websites use cookies and similar technologies to improve functionality, personalize user experience, maintain security, and understand website performance.
Cookies are small text files placed on your device that allow websites to recognize returning visitors and remember preferences.
We use cookies for purposes including:
- website functionality;
- user authentication;
- security;
- remembering preferences;
- analytics;
- performance monitoring;
- marketing measurement.
Most web browsers allow you to manage cookie preferences. Disabling cookies may affect certain website functionality.
Analytics
We may use analytics providers to better understand how visitors use our websites.
Analytics information may include:
- pages viewed;
- traffic sources;
- browser information;
- session duration;
- device information;
- approximate geographic location;
- interactions with website features.
Analytics information is generally aggregated and is used to improve our websites and customer experience.
Marketing Technologies
Where permitted by applicable law, we may use technologies that help us understand the effectiveness of our advertising and marketing activities.
These technologies may be provided by trusted third-party platforms such as search engines, social media platforms, or advertising networks.
Where required by law, appropriate consent will be obtained before non-essential cookies or tracking technologies are used. You may manage your browser settings or cookie preferences at any time.
10. Why We Use Personal Information
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
These purposes include:
- establishing customer accounts;
- processing orders;
- delivering products;
- providing quotations;
- administering contracts;
- responding to inquiries;
- providing customer support;
- processing payments;
- managing supplier relationships;
- administering affiliate accounts;
- paying affiliate commissions;
- improving our products and services;
- operating and securing our websites;
- preventing fraud;
- complying with legal and regulatory obligations;
- maintaining business records;
- conducting internal reporting and analytics;
- communicating product updates;
- sending marketing communications where permitted by law or with appropriate consent.
Where we wish to use personal information for a purpose not previously identified, we will obtain consent where required by applicable law.
11. Disclosure of Personal Information
eSupply Canada does not sell personal information to third parties.
We disclose personal information only where reasonably necessary to operate our business, fulfill contractual obligations, comply with legal requirements, or where you have provided your consent.
Depending on the circumstances, we may disclose personal information to the following categories of recipients.
Suppliers and Manufacturers
To fulfill customer orders, we may provide relevant order information to manufacturers, distributors, wholesalers, or suppliers responsible for supplying products purchased through eSupply Canada.
Information shared may include:
- customer or organization name;
- delivery address;
- contact name;
- business telephone number;
- purchase order information;
- products ordered;
- shipping instructions.
Suppliers are contractually or commercially expected to use this information solely for fulfilling customer orders and related business purposes.
Logistics and Delivery Providers
We may disclose information to shipping companies, freight providers, courier services, and logistics partners responsible for delivering products.
Information shared may include:
- recipient name;
- organization name;
- delivery address;
- contact telephone number;
- shipping instructions;
- tracking information necessary to complete delivery.
Payment Service Providers
Payments made through our websites or ordering platforms are processed by authorized third-party payment processors.
These providers collect and process payment information directly in accordance with their own privacy policies and applicable payment security standards.
eSupply Canada does not intentionally store complete payment card information unless required for a specific business purpose and permitted by law.
Technology Service Providers
We rely on carefully selected third-party service providers to operate our business.
These providers may assist with services including:
- website hosting;
- cloud infrastructure;
- e-commerce platforms;
- enterprise resource planning (ERP) systems;
- customer relationship management (CRM);
- payment processing;
- accounting;
- cybersecurity;
- website analytics;
- email communications;
- customer support systems;
- data backup and disaster recovery.
These service providers receive only the information reasonably necessary to perform services on our behalf and are expected to maintain appropriate confidentiality and security safeguards.
Professional Advisors
We may disclose information where reasonably necessary to our:
- legal counsel;
- accountants;
- auditors;
- insurers;
- financial institutions;
- business consultants.
Such disclosures occur only for legitimate business purposes and are subject to applicable confidentiality obligations.
Business Transactions
If eSupply Canada undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
Any successor organization will remain responsible for protecting personal information in accordance with applicable law.
Legal Requirements
We may disclose personal information where required or permitted by law, including where necessary to:
- comply with court orders;
- respond to lawful requests from regulatory authorities;
- comply with tax or accounting requirements;
- enforce contractual rights;
- investigate fraud;
- protect the safety, rights, or property of eSupply Canada, our customers, or others.
12. Cross-Border Processing
Some of the service providers supporting our business may process or store information outside Canada.
Accordingly, personal information may be transferred to jurisdictions whose privacy laws differ from those of Canada.
Where personal information is processed outside Canada, it may be accessible to courts, law enforcement agencies, or regulatory authorities in accordance with the laws of that jurisdiction.
Before engaging service providers, eSupply Canada assesses whether appropriate contractual, organizational, and technical safeguards are in place to protect personal information.
We require service providers handling personal information on our behalf to implement security measures appropriate to the sensitivity of the information they process.
Individuals may contact our Privacy Officer for additional information regarding our use of service providers located outside Canada.
13. Security Safeguards
Protecting personal information is an important part of our business operations.
We maintain administrative, physical, and technical safeguards appropriate to the sensitivity of the personal information we hold.
Depending on the circumstances, these safeguards may include:
- encryption of sensitive data during transmission;
- secure cloud infrastructure;
- firewall protection;
- network monitoring;
- multi-factor authentication where appropriate;
- role-based access controls;
- password management policies;
- employee confidentiality obligations;
- cybersecurity monitoring;
- regular software updates and security patches;
- secure backup procedures.
Access to personal information is limited to employees, contractors, and service providers who require access to perform their responsibilities.
Although we take reasonable measures to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
If we become aware of a breach of security involving personal information, we will respond in accordance with applicable privacy legislation, including providing notification where legally required.
14. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, satisfy contractual obligations, comply with applicable legal requirements, resolve disputes, and enforce our agreements.
Retention periods vary depending on the nature of the information and applicable legal requirements.
Examples include:
- customer account records;
- order history;
- invoices;
- payment records;
- procurement documentation;
- supplier records;
- affiliate records;
- customer correspondence;
- warranty information;
- accounting and tax records.
When personal information is no longer required, we securely destroy, delete, anonymize, or de-identify it using methods appropriate to the sensitivity of the information and applicable legal requirements.
Aggregated or anonymized information that can no longer reasonably identify an individual may be retained for business analytics, statistical reporting, forecasting, operational planning, or other legitimate business purposes.
15. Marketing Communications
Where permitted by applicable law, eSupply Canada may send information regarding products, services, promotions, industry updates, educational content, or company news.
Individuals may unsubscribe from marketing communications at any time by:
- clicking the unsubscribe link included in marketing emails;
- updating communication preferences within their account where available; or
- contacting our Privacy Officer.
Opting out of marketing communications will not affect transactional communications relating to existing customer accounts, quotations, purchases, invoices, deliveries, contract administration, customer service, or other operational matters.
We comply with Canada's Anti-Spam Legislation (CASL) when sending commercial electronic messages.
16. Artificial Intelligence and Automated Technologies
eSupply Canada may use artificial intelligence, machine learning, or other automated technologies to improve customer service, enhance website functionality, support product search, detect fraud, analyze business operations, and improve the accuracy of information presented through our websites and platforms.
Where these technologies process personal information, they are used under appropriate human oversight and in accordance with applicable privacy legislation.
We do not use automated decision-making systems to make decisions that produce legal or similarly significant effects on individuals without appropriate human review.
17. Your Privacy Rights
Subject to applicable privacy legislation, you have the right to request access to, correction of, or deletion of your personal information in certain circumstances.
You may also have the right to:
- understand how we collect, use, and disclose your personal information;
- request access to the personal information we maintain about you;
- request correction of inaccurate or incomplete personal information;
- withdraw consent to the collection, use, or disclosure of your personal information, where such processing is based on consent;
- request information regarding our privacy practices; and
- submit a complaint regarding our handling of personal information.
Certain legal or contractual obligations may limit our ability to fulfill a request. Where this occurs, we will explain the applicable limitations unless prohibited by law.
18. Accessing and Correcting Your Personal Information
We strive to ensure that the personal information we maintain is accurate, complete, and up to date.
If you believe that information we maintain about you is inaccurate or incomplete, you may request that it be corrected. Requests should be submitted to our Privacy Officer.
Before responding to a request, we may require sufficient information to verify your identity in order to protect personal information from unauthorized access.
Where permitted by law, we may decline requests that:
- would reveal another individual's personal information;
- are subject to solicitor-client privilege;
- involve confidential commercial information;
- would interfere with an ongoing investigation;
- are frivolous or vexatious; or
- cannot reasonably be fulfilled.
We will respond to requests within the timeframes required under applicable privacy legislation.
19. Withdrawing Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions.
Withdrawal of consent will not affect processing that has already occurred before consent was withdrawn.
Please note that withdrawing consent may affect our ability to:
- maintain your customer account;
- process orders;
- fulfill contractual obligations;
- provide customer support;
- administer warranties;
- participate in procurement opportunities requiring certain information; or
- provide other requested products or services.
Where practical, we will explain the consequences of withdrawing consent before processing your request.
20. Cookies and Browser Controls
Most internet browsers allow you to manage cookies through browser settings.
You may choose to:
- refuse certain cookies;
- delete previously stored cookies;
- receive notifications before cookies are placed on your device; or
- limit certain tracking technologies.
Please note that disabling some cookies may affect the functionality, security, or performance of our websites.
Where required by law, we will obtain consent before placing non-essential cookies on your device.
21. External Websites
Our websites may contain links to third-party websites, applications, social media platforms, or online services.
These third parties operate independently of eSupply Canada and maintain their own privacy policies.
We encourage you to review the privacy practices of any third-party service before providing personal information.
eSupply Canada is not responsible for the privacy practices, content, or security of third-party websites or services that we do not own or control.
22. Children's Privacy
Our products and services are intended primarily for businesses, governments, educational institutions, Indigenous organizations, and other organizations.
Our websites are not directed toward children, and we do not knowingly collect personal information directly from children.
If we become aware that personal information has been collected from a child contrary to applicable privacy legislation, we will take reasonable steps to delete that information as soon as practicable.
Parents or guardians who believe a child has provided personal information to eSupply Canada may contact our Privacy Officer.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our business operations;
- technology;
- legal or regulatory requirements;
- industry best practices; or
- the products and services we offer.
When material changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by law, or where the changes materially affect how we handle personal information, we will provide additional notice through our website or by other appropriate means.
Your continued use of our products, services, or websites following the effective date of an updated Privacy Policy constitutes acceptance of the revised policy to the extent permitted by applicable law.
24. Contacting Our Privacy Officer
Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to:
Privacy Officer
eSupply Canada Ltd.
985 French Bay Road
Saugeen First Nation, Ontario N0H 2L0
Email: info@esupplycanada.ca
Telephone: (866) 559-2233
We will make reasonable efforts to respond promptly to privacy-related inquiries and requests.
25. Complaints
If you believe eSupply Canada has not handled your personal information in accordance with applicable privacy legislation, we encourage you to contact our Privacy Officer so that we may investigate and attempt to resolve your concerns.
If you remain dissatisfied after receiving our response, you may have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
Additional information regarding privacy rights and complaint procedures is available from the Office of the Privacy Commissioner of Canada.
26. Commitment to Privacy
Protecting the privacy of our customers, suppliers, affiliates, employees, and business partners is fundamental to how we conduct business.
As eSupply Canada continues to grow as a national procurement and e-commerce company, we remain committed to responsible information management, transparency, and maintaining the trust placed in us by our customers and partners.
We regularly review our privacy practices to ensure they continue to reflect evolving technology, legal requirements, industry standards, and the expectations of those we serve.